Information for HR Managers

The Business English Barrier

In SE Asia, competency in Business English is the single most important skill employees require in order to improve productivity and performance. However, traditional classroom training often fails to meet the goals of the organisation, and, if new skills are not applied immediately, much of what has been learned in the classroom will be quickly forgotten.

More than 90% of managers report that employees must improve their English skills1

A Training Needs Analysis should always be carried out because employee skill levels and needs vary widely within the organisation. The Business English program should be aligned with how employees actually learn by providing on-the-job experience together with support from colleagues and line managers. Appropriate KPI’s should be agreed with HR and line managers to measure progress and these should be built into the performance appraisal system. Regular feedback and on-the-job assessment will result in improved productivity and performance in the workplace.

What are the benefits?

Improving your employees’ Business English skills has the added benefit of boosting the value of other training and development initiatives in your organisation.

  • In-house training is cost effective, saves travelling time and meets the needs of the individual and the organisation
  • Our solutions are designed to ensure your employees can learn formally, informally and on the job in the context of real business situations so they can immediately apply what they learn to their work
  • Employees save 2-3 hours per week when they improve their English skills because they can read, translate, write and email so much faster. They are also able to communicate more effectively with colleagues and clients in meetings, presentations, telephone and conference calls

1. Business English Index & Globalization of English Report: Heightened Urgency for Business English in an Increasingly Global Workforce, April 2018